Surnight | Privacy Policy

1. Introduction

Surnight Media Ltd. is committed to handling personal information in a lawful, fair, and transparent manner. This Privacy Policy describes how information may be collected through this website and how that information may be used in connection with website operation, enquiry handling, promotional communications, security, analytics, legal compliance, and legitimate business purposes.

This website is operated as an independent informational, promotional, and lead generation platform. By using this website, submitting an enquiry, or otherwise interacting with the site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on how you use the website, we may collect certain categories of information, including:

basic contact information provided voluntarily, such as your name, email address, phone number, and any details submitted through an enquiry form;
technical information such as browser type, device type, operating system, IP address, approximate location data, and referring pages;
website usage information, including visited pages, session activity, clicks, scroll behaviour, and navigation patterns;
communication content if you contact us directly by email, phone, or through a website form;
cookie and tracking-related data where cookies or similar technologies are used in accordance with your preferences and applicable law.

We aim to limit data collection to information that is relevant for operating the website, responding to enquiries, improving services, maintaining security, and supporting legitimate promotional and business activities.

3. How We Use Information

Information collected through this website may be used for the following purposes:

to operate, maintain, and improve the website and its content;
to respond to enquiries, requests, or communications sent to us;
to connect users with relevant independent representatives, suppliers, or service providers where this is necessary to respond to an enquiry submitted through the website;
to monitor website performance, technical functionality, security, and misuse prevention;
to understand how users interact with the website and improve usability, structure, and content presentation;
to comply with legal obligations or enforce applicable terms, notices, and policies;
to protect against fraud, unauthorised access, abuse, or other harmful activity.

4. Legal Basis for Processing

Where applicable under the UK GDPR, the Data Protection Act 2018, and other relevant laws, we may process personal data on the basis of one or more of the following legal grounds:

your consent, where you have provided it;
the performance of a request or communication initiated by you, including enquiry handling;
our legitimate interests in operating, securing, improving, and administering the website and related services;
compliance with legal or regulatory obligations.

5. Cookies and Tracking Technologies

This website may use cookies and similar technologies to support basic functionality, remember preferences, analyse traffic, improve user experience, and understand how visitors interact with the website.

Cookies may be set by the website itself or by third-party service providers used for analytics, content delivery, embedded features, consent management, or related technical functions.

For more information, please refer to our separate Cookie Policy.

6. Sharing of Information

We do not sell personal information. However, information may be shared where necessary in limited circumstances, including:

with hosting providers, analytics providers, technical vendors, or other service providers that help operate or support the website;
with independent representatives, suppliers, fulfilment partners, or related service providers where necessary to respond to an enquiry submitted through the website;
where disclosure is required by law, regulation, court order, or lawful request from competent authorities;
where necessary to protect our rights, systems, users, property, or legal interests;
in connection with a merger, acquisition, restructuring, financing, or transfer of all or part of our business, where permitted by law.

7. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operational needs, enquiry handling, legal compliance, dispute resolution, record-keeping, and security monitoring.

Retention periods may vary depending on the type of information involved, the purpose for which it was collected, and applicable legal or regulatory requirements.

8. Data Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, disclosure, loss, alteration, or destruction.

However, no website, network, or method of electronic storage or transmission can be guaranteed to be completely secure. While we aim to safeguard information appropriately, absolute security cannot be assured.

9. Your Rights

Depending on your location and the laws that apply to you, you may have rights in relation to your personal data, including the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of personal data where legally applicable;
object to certain types of processing or request restriction of processing;
withdraw consent where processing is based on consent;
request data portability where applicable under law;
lodge a complaint with a relevant supervisory authority.

For users in the United Kingdom, this may include the right to complain to the Information Commissioner’s Office (ICO), where applicable.

10. International Data Transfers

Depending on the technical infrastructure and third-party services used to operate the website, personal information may be processed or stored in countries outside the United Kingdom or your own jurisdiction.

Where such transfers occur, reasonable steps may be taken to ensure that personal information receives an appropriate level of protection in accordance with applicable law.

11. Third-Party Links

This website may contain links to third-party websites, services, forms, tools, or resources. We are not responsible for the privacy practices, content, or policies of third-party sites, and you should review their own privacy notices before providing any personal information.

12. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in law, technology, website functionality, business practices, or service arrangements. Any updated version will be posted on this page together with a revised “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or about how personal information may be handled in connection with this website, you may contact:

Surnight Media Ltd.
45 Deansgate
Manchester, M3 2AY
United Kingdom

General Enquiries: [email protected]
Support: [email protected]
Telephone: +44 161 524 0876